We accept eligible return requests within 30 days of purchase. Returns requested after this period will not be eligible for a refund or exchange. Gift cards are non-returnable.

Proof of purchase, such as your order confirmation or receipt, is required for all return requests.

Please do not return any products before contacting us. Once your return request is approved, we will provide you with a Return Number and instructions on how to proceed.

Partial or Non-Refundable Returns

In certain circumstances, only a partial refund may be granted, or a refund may not be available. This includes:

  • Products that are not returned in their original condition, or that are damaged or have missing parts for reasons not caused by Sanski
  • Products returned more than 30 days after delivery
Refunds

Once your returned product has been received and inspected, we will notify you that we have received your return.

We will then inform you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. The time required for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.

Late or Missing Refunds

If your approved refund has not appeared in your account, please check your bank account again first.

You may then wish to contact your credit card issuer or payment provider, as refunds can take some time to be officially posted.

If necessary, contact your bank as additional processing time may apply before the refund appears in your account.

If you have completed these steps and still have not received your refund, please contact us through our Contact Us page.

Sale Items

Only regular-priced products are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace products if they are defective or damaged.

If you need to exchange a defective or damaged product for the same item, please contact us through our Contact Us page for instructions before returning the product.

Gifts

If a product was marked as a gift when purchased and shipped directly to you, you will receive gift credit equivalent to the eligible value of the returned product. The gift credit will be issued after we receive and approve the return.

If the product was not marked as a gift when purchased, or if the purchaser had the order delivered to themselves before giving it to you, any approved refund will be issued to the original purchaser using the applicable original payment method.

Return Shipping

You are responsible for the shipping costs associated with returning your product.

Original and return shipping costs are non-refundable. Where applicable, the cost of return shipping may be deducted from your refund.

Delivery times for exchanged products may vary depending on your location.

For returns valued above RM75, we recommend using a trackable shipping service or purchasing shipping insurance. Sanski cannot guarantee receipt of returned products that cannot be tracked.