We aim to process and deliver your Sanski order as smoothly as possible. Please review the information below before placing your order.

Estimated Delivery Time

Once your order has been processed and dispatched, estimated delivery times are:

Peninsular Malaysia: 3–5 business days

East Malaysia: 3–7 business days

Business days exclude weekends and public holidays.

Delivery times are estimates and may vary due to courier operations, peak periods, public holidays, weather conditions or other circumstances beyond our reasonable control.

Order Tracking

Once your order has been processed and prepared for delivery, tracking information will be sent to the email address provided with your order.

If you do not receive your tracking information, please check your spam or junk folder.

You can also contact us through our Contact Us page if you require assistance with your delivery.

Delivery Address

Please provide a complete and accurate delivery address when placing your order.

We recommend using an address where someone will be available to receive the parcel, such as your home or workplace.

Sanski will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided with an order.

Changing Your Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

We may be able to update your address if your order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change its delivery address.

Failed or Unclaimed Deliveries

If a parcel is returned to us because delivery could not be completed, including where no one was available to receive the parcel, additional shipping charges may apply if you would like the order to be sent again.

Any applicable re-delivery charges will be communicated to you before the parcel is resent.

Missing Items

If you receive your parcel and an item from your order is missing, please contact us within 3 days of receiving your order.

Please provide:

  • Your order number
  • Details of the missing item
  • A clear photo of all items received
  • A clear photo of the parcel and packaging

We will review the information provided and assist you with the next steps.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please refer to our Returns & Refunds page for information on how to report the issue.

Self-Collection

Self-collection is currently not available. All online orders will be delivered to the shipping address provided during checkout.

Need Help With Your Delivery?

If your order has not arrived within the estimated delivery period or you need assistance with your shipment, please contact us through our Contact Us page and include your order number.