Last updated: August 2026
These Terms & Conditions govern your use of our website and your purchase of products from us.
By accessing our website, placing an order or using our services, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Sanski
Sanski is a personal care brand operated by Aventia Sdn Bhd in Malaysia.
References to "Sanski", "we", "us" or "our" in these Terms & Conditions refer to Aventia Sdn Bhd and the Sanski brand, as applicable.
2. Use of Our Website
You may use our website for lawful purposes and in accordance with these Terms & Conditions.
You must not misuse our website, interfere with its operation, attempt to gain unauthorised access to any part of it, or use it for fraudulent or unlawful purposes.
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers or systems.
3. Product Information
We take reasonable care to ensure that product descriptions, images, ingredients, prices and other information displayed on our website are accurate and up to date.
However, product colours and appearance may vary slightly depending on your device, screen settings, packaging updates or production variations.
Please read the product information, directions and warnings provided before use.
4. Prices
All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.
Applicable delivery charges and any other charges will be displayed before you complete your purchase.
We may change our prices, promotions or offers from time to time. Any change will not affect an order that has already been accepted by us.
5. Orders
When you place an order, you are responsible for ensuring that the information you provide is complete and accurate.
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- There is an obvious pricing or product information error
- Payment cannot be authorised
- We reasonably suspect fraudulent or unauthorised activity
- We are unable to fulfil the order for reasons outside our reasonable control
If payment has already been received for an order that we subsequently cancel, the applicable amount will be refunded.
6. Payment
Payment must be made using one of the payment methods available at checkout.
Orders may only be processed after payment has been successfully authorised or received.
Payment transactions may be processed by third-party payment providers and are subject to their applicable terms and security procedures.
7. Shipping & Delivery
Shipping charges, available delivery methods and estimated delivery information will be provided through our website or during checkout where applicable.
Delivery estimates are provided in good faith but may be affected by courier operations, public holidays, weather, peak periods or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
Please refer to our Shipping & Delivery page for further information.
8. Returns & Refunds
Returns, replacements and refunds are handled in accordance with our Returns & Refunds Policy and applicable Malaysian consumer law.
Please review our Returns & Refunds Policy before completing your purchase.
9. Promotions & Discount Codes
From time to time, Sanski may offer promotions, discounts, gifts or promotional codes.
Unless otherwise stated:
- Promotions cannot be exchanged for cash
- Promotional codes must be used within the specified validity period
- Only one promotional code may be used per order
- Promotions may be subject to product availability and additional conditions
Specific promotional terms communicated with an offer will apply to that promotion.
We reserve the right to withdraw or amend a promotion where reasonably necessary, provided this does not affect rights already acquired through a completed eligible purchase.
10. Product Use
Our products should be used according to the directions and precautions provided on the product packaging and our website.
Individual experiences may vary.
Information provided through our website is intended for general product and personal care information and is not intended to replace advice from an appropriately qualified healthcare professional.
If you have concerns about whether a product is appropriate for you or your child, please seek appropriate professional advice before use.
11. Intellectual Property
All content made available through the Sanski website, including our brand name, logos, product names, packaging, photographs, graphics, text, videos, website design and other materials, is owned by or licensed to Sanski or Aventia Sdn Bhd unless otherwise stated.
You may access our website for personal, non-commercial use.
You may not reproduce, distribute, modify, publish, commercially exploit or otherwise use our intellectual property without prior written permission, except where permitted by law.
12. Third-Party Services & Links
Our website may use or contain links to third-party services, including payment providers, social media platforms and other external websites.
Third-party services are governed by their own terms and privacy practices. We are not responsible for the content or practices of third-party websites that we do not control.
13. Privacy
Your personal data will be handled in accordance with our Privacy Policy and applicable Malaysian personal data protection laws.
Please review our Privacy Policy for information about how we collect, use, disclose and protect personal data.
14. Liability
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded or restricted under Malaysian law.
To the extent permitted by law, Sanski will not be responsible for losses arising from misuse of our products, failure to follow product directions or precautions, or circumstances outside our reasonable control.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable laws.
The latest version will be published on this page together with the updated date.
Changes will apply from the date the revised Terms & Conditions are published and will not retrospectively alter completed purchases where doing so would adversely affect existing consumer rights.
16. Governing Law
These Terms & Conditions are governed by the laws of Malaysia.
Any dispute arising from your use of our website or purchase of our products will be subject to applicable Malaysian law and the jurisdiction of the appropriate Malaysian courts or tribunals.
17. Contact Us
If you have questions about these Terms & Conditions, your order or our products, please contact us through our Contact Us page.